Returns

Contact MR.SK as soon as reasonably possible if goods arrive damaged, unsafe, incomplete, incorrect or materially different from the approved description. Include your order number and reasonable supporting photographs.

Reporting within 7 days helps us preserve supplier, carrier and insurance claims. This 7-day notification request does not limit any rights or remedies that cannot be excluded under the Australian Consumer Law. We do not treat a report after 7 days as automatically closed or unworkable, and we do not require every return or remedy request to be made within 7 days.

Do not send goods back until MR.SK provides return instructions. Depending on the issue and applicable law, the remedy may include repair, replacement, refund, re-performance of a service or another appropriate solution. An internal “approved return” decision does not decide, on its own, whether a statutory refund or other consumer-guarantee remedy is available.

Change-of-mind returns are generally not accepted for custom-made or specifically sourced goods. This does not apply where goods are defective, unsafe, materially misdescribed or otherwise fail an applicable consumer guarantee.

Supplier and carrier policies do not override rights that apply against MR.SK. Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

See also the Terms of Service and Shipping pages.